Delta Forcing Travelers To Agree To “Bad Experience” Before Buying Tickets
We all know that with airlines these days it all comes down to your prison cell in the sky. This is because you have purchased the cheapest ticket possible. Delta may somewhat be in right to feature a pop-up letting customers know how bad their experience will be and that they should expect it.
You are purchasing no frills, no fuss but then you find yourself shelling out more money than you’d planned after encountering some persuasive sales tactics from Delta. A passenger rights group says Delta Air Lines is employing “shame” as a method to get travelers to buy ticket upgrades they might not have wanted initially. You know a thing called an up sell. McDonald’s does it with your fries each time you go through the drive-thru. To make more money companies want you to buy perks or extras not included in a base price.
These add-ons can be anything from a wider seat or more leg room, WiFi, to priority boarding and free ticket changes. A nonprofit group called Flyers Rights that advocates for passengers is calling Delta out on its tactics where it uses “shaming” for the upgrades. (more…)